Terms & Conditions
Terms & Conditions
· www.flowerncake.com is website of M/S Flower N Cake which is working under the proprietorship.
· People must respect site's copyright in terms of product details, pictures etc and do not reproduce them anywhere without the consent of Flower N Cake. All exceptions to these are liable for legal proceedings in IPC. All cases are subject to Panchkula court jurisdiction.
· Accepting or rejecting any order lies under the preview of Flower N Cake. We can refuse to serve any order without giving any reason and refund to the specified party like:
A.) In case customer selected only add-on products order will not be process. Customer has to place new order for main products. In case customer denies to place another order for main product previous order will not be cancel or cancellation charges up to 10% (gateway charges) will be deducted. Cancellation will be sole discretion of Flower N Cake.
B.) In case banker needs ID proof of sender then sender is liable to send the same as it may be probable case of fraud. Refund may or may not be applicable and will be sole discretion of Flower N Cake.
C) In case customer selects wrong delivery area/address or placed order for non delivery area (any area which is not in delivery drop down list or mentioned on website etc) or without discussing with Flower N Cake or refuse to pay extra delivery charges incurred due to long delivery distance, outskirt area etc. (Also refer point 6th in Terms & Condition)
· Every product is personally delivered by professional, and we make every effort to deliver your order as quickly as possible or at specified time. Also, we do not commit exact design shown in the picture on the website.
· To assure same-day delivery, orders must be received before 5 pm, Monday - Sunday, IST. Orders received after that time may be delivered the following day. Proof of delivery will be provided in case of any dispute in delivery only within 24hrs. After that no complaints will be cater and company will destroy the POD (Proof of delivery). Customer can use track order option on website with their order number.
. Customer has to raise complaint within 24hrs of delivery of product and after that not complaint would be cater at all. POD will be destroyed after 1 (one) week from the delivery date.
· There is no extra cost of delivery. Flower N Cake is unable to commit any fixed time for delivery as mentioned in Special Instructions or otherwise all deliveries will be made between normal working times i.e. 9 am to 8 pm IST on the given date. Mid Night deliveries (11 PM - 1 AM) or special time delivery or delivery to out skirts area may result to extra shipping or delivery charges. Customer has to make payment for delivery charges, in case applicable, else order will be stand cancel and no refund will be made in any case.
· Regretfully, we are unable to guarantee time of delivery or successful deliveries to rural route addresses, hotels, hospitals, military bases or cemeteries etc as most of these areas need special approval for entries. It’s a responsibility of sender to accord approval for the entry for the delivery boys or in cases of no approval no refund will be applicable (depends on case to case). However, final decision will be sole discretion of Flower N Cake.
· To request a specific delivery time, please type it into the Instructions field during checkout. We will do our best to accommodate your preferences (Special/Fixed time delivery or midnight delivery (11 PM - 1 AM) or delivery time other than time frame set by company may lead to extra cost). Please note that normal delivery time is 09:00 AM to 08.00 PM (IST)
· We ensure 100% quality and delivery of products, however in case of any complaint, e-mail needs to be send to Flower N Cake within 6-8 hrs of delivery date & time (whichever is less). After that no complaint will be cater. In case of consumable products like Cake & Chocolate, complaint needs to be sent along with picture within 4 hours of the delivery, after 4 hours no complaint will be catered as product is perishable.
· As products are tangible in nature so for raising the complaints (wrong/less/broken/staled etc) customer needs to contact us within above specified time limit. POD will be sent to the customer in case they required. Please note to cross check the same proof of complaint like picture, original product delivered etc may require. In case of wrong product delivered customer may ask to return the same to Flower N Cake team.
· In case customer used the product no return or refund would be applicable even in case of complaint also. There is no return required in case or product was damaged however customer needs to send us the picture of the same in stipulated time. However customer needs to return the product in case of wrong product or products not up to the quality mark as same needs to be check by our quality team. In case customer used the same product no refund or redelivery will be done.
. No cash refund/credit will be given in lieu of any coupon, which is expired or not used etc.
. By placing order on www.flowerncake.com customer is accepting all terms & condition including other policies of the website. M/s Flower N Cake can make any changes in terms & condition including other policies with or without any prior notice to its delivery partner and customer.
Flower N Cake is not responsible for:
· Flowers, plants, fruits, sweets, gift products and preserved items delivered to incorrect addresses supplied by the sender or receiver denied to received the same (No refund will be processed).
· Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender (No refund will be processed).
· Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender or receiver (No refund will be processed.).
· Product quality problems caused by improper handling by the recipient.
· The delivery will NOT be redirected / redelivered to any other address in any circumstance. It will be done only in special cases, but customer need to send us exact address through email and need a phone call also for immediate attention. However, final decision will be sole discretion of Flower N Cake and company may refuse to change the same and reroute may result in extra payment.
· All products as depicted on this website (as may be varied from time to time) are available almost everywhere in the India - or as otherwise directed. Certain product ranges are available in selected delivery areas only.
· Certain flower and plant products may be delivered in bud or semi bloom to ensure longer life.
· All products are subject to availability. In the event of any supply difficulties, Flower N Cake reserves the right to substitute with a product of equivalent value and quality with or without prior notice to sender or receiver. However, we will try all possible way to contact both the parties.
· In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible.
· Products are delivered next day unless other delivery date or service is selected.
· Selected few products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.
· Before every delivery we call receiver to check their availability at shipping address if they are not available then we deliver on the address where they are available. If customer is not traceable or they refuse to receive the products or not available at shipping address, then order cannot be cancel as mentioned products like bunches, cakes etc can’t be preserved after they sent out for delivery. Also no refund will be applicable in this case.
· We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Valentine’s Day Price Policy:
In case customer wants deliver to be done between 12-Feb to 16-Feb (every year) then they have to select the products (especially flowers) only from Valentine’s Day section only. In case they selected products from other page or section then they have to pay the balance or extra amount. Without extra payment, if any, order will not be processed and if a customer denies paying then order will be stand cancel. Please note: that no refund will be applicable. However, final decision will be sole discretion of Flower N Cake and customer will be bind to the same.
VALENTINE'S DAY & MOTHER’ DAY Delivery
The cut off time for guaranteed VALENTINE'S DAY & MOTHER’ DAY delivery is the day before occasion. Due to the large volume of orders Flower N Cake will be delivering for said occasion, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavor to have all orders delivered as soon as possible, but any orders placed after the cut off time or in case of heavy order rush it may be delivered the next day of occasion. There would be no time bound delivery on 13th-Feb & 14th-Feb and on Mother’s Day or on any major Indian festival. Midnight deliveries on or before said days will be between 10PM - 2AM. Any pending delivery of 13th-Feb & 14th-Feb and on Mother’s Day will be done on next day due to heavy rush of orders.
Occasionally, substitutions of flowers, products or containers are necessary due to temporary, regional availability issues. If this is the case with the product you have selected, our skilled florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value. We, however reserve the right to substitute the flowers (Including flower or containers color) / other products with equal value in case of non availability of the desired product.
We guarantee the best quality product to be delivered. You can also contact our customer care team for more information.